1. Introduction
Remodel You (Pty) Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
2. Information we collect
When you submit our contact form or engage our services, we may collect: your name, email address, phone number, business name, type of service required, and any information you voluntarily provide in your message.
3. How we use your information
We use your information solely to: respond to your enquiry, provide quotes and engagement letters, deliver bookkeeping, tax, and accounting services if engaged, and comply with our legal and regulatory obligations as a registered Tax Practitioner and Chartered Bookkeeper.
4. Information sharing
We do not sell, rent, or trade your personal information. We may share information with SARS, CIPC, or other regulatory bodies where required to fulfil services on your behalf, or where compelled by law.
5. Data security
We implement reasonable technical and organisational measures to protect your information, including secure cloud storage, password protection, and confidentiality protocols.
6. Your rights under POPIA
You have the right to access, correct, or delete your personal information, withdraw consent at any time, and lodge a complaint with the Information Regulator (South Africa). To exercise these rights, contact us at info@remodelyou.co.za.
7. Retention
We retain client records for the period required by SARS, the Companies Act, and other applicable legislation — typically a minimum of five years from the end of the relevant tax or financial period.
8. Contact
Information Officer: Kgalalelo Ndlovu, registered with the Information Regulator (South Africa), registration no. 2026-067608.
For privacy queries, contact our Information Officer: Remodel You (Pty) Ltd · PostNet Suite 4045, Private Bag X158, Rustenburg, 0300 · info@remodelyou.co.za · 071 101 5481